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Latest Articles
Availability ResearchECR Availability surveyThe issues with availability stay the same over the years. So the latest survey merely reinforces the other reports.
However, this is becoming an area where there is increasing knowledge, if little industry action.
The problem, Storecheck feel, relates to the very narrow definition of availability chosen. It relates to a general availability, is a product there. Rather than a more specific "Can the shopper find it where they would like it, or where they have found it before".
We have a white paper you can send for that shows how you can add 10-20% to your turnover by identifying the missing availability issues, and reclaim this at an instant profit!
e-mail results@storecheck.co.uk or send a request from the site for "Reclaim the missing availability"
Grocer reports on the Environmental impact of poor compliance and availabilityThe Grocer report on the issues of wasted calls on stores, and the environmental impact of these.
They recommend smarter approaches to the issue, rather than ignoring the problem.
VISA uncover shopper impatience changing behaviour 07/01/06People in the UK are changing the way they shop, just so they don't have to stand in a queue, according to new research from Visa UK.
With 24/7 and always-on lifestyles becoming more common, research from Visa's Understanding Everyday campaign revealed that over half of adults in the UK are more impatient now than they have ever been before. This intolerance is having a marked affect on shopping routines as the busy weekly shop and the queues that go with them are ditched in favour of other options.
76% of people are taking advantage of late night and 24-hour openings at supermarkets to do their grocery shopping and another 43% are using self-service checkouts to speed up the process. Nearly two thirds of people make the most of their local shops because of the shorter queues, while 37% are avoiding shops altogether by doing all their shopping online.
Greg Twitcher, vice president, Visa UK commented:
"Amazingly 70% of people will walk out of a shop if the queue is too long and with so much pressure on our time we are always looking for ways to avoid wasting it in a queue.? Retailers understand the pressures on consumers today and offer a range of options from late night to online shopping to help us beat the queues. Recent technological innovations such as the introduction of chip and PIN also mean that if we do get stuck in a queue the transactions will be quicker making the queue move along much faster than before."
On average we spend 273 days of our lives in queues so it is not surprising that impatience gets the better of us and we start to get seriously annoyed after 13 minutes of queuing. What's more, nearly 10% of adults become seriously annoyed the moment they are in a queue.
Interestingly people around the UK are adopting different methods for avoiding queues:
·People in the North East are making the most of technology with 54% shopping online and just over half taking advantage of self-service tills.
·The South East has the highest proportion (85%) of people who have changed their lifestyles altogether and now shop late at night or at quiet times of the day to avoid being in a queue.
·72% of people in Wales shop locally and are the most patient queuers only getting seriously annoyed after 15 minutes.
·People in the West Midlands queue for the longest with an average of 24 minutes per day, closely followed by Scotland with 22 minutes.
·Time spent queuing is lowest in the North West (11 minutes) and London (14 minutes).
·35-44 years olds are most impatient in queues, getting seriously annoyed after only 12 minutes while 45-54 year olds last the longest getting irritated by the queue after 14 minutes.
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